## What to Do If You Cannot Reset Your Password If the self-service reset option does not work, you may need administrative assistance. Common reasons for self-service failure include: * **Account Lockout:** Multiple incorrect login attempts will temporarily or permanently lock your account for security reasons. * **Missing Contact Information:** If your personal email address or phone number is not updated in the system, you cannot receive the verification code. * **Unset Security Questions:** If you did not configure your security questions during your initial onboarding setup, the system cannot verify your identity automatically. In any of these situations, you must contact your local HR representative or the Penn Entertainment IT Help Desk. Because login portals and internal support contact numbers are subject to change, consult your employee handbook, onboarding documents, or local property management to obtain the correct internal support contact details.
## Accessing Ultipro via the Mobile App Employees can also manage their accounts and reset passwords through the mobile application. * Download the official UKG Pro app from the Apple App Store or Google Play Store. * Open the app and enter the PNGaming company access code. If you do not know the company code, contact your HR department to retrieve it. * Once the company portal loads, tap the "Forgot Password" link on the login screen to initiate the reset process. ## Tips for Account Security
To prevent future login issues and protect your personal information: * Update your contact information, including your personal email and phone number, in the employee portal as soon as changes occur. * Memorize your security question answers and ensure they are easy for you to remember but difficult for others to guess. * Avoid sharing your login credentials with anyone, including coworkers or supervisors. * Change your password periodically to maintain account security.
