Once you complete these steps, you can log in to the portal using your new credentials. ## What to Do If Self-Service Reset Fails In some cases, you may not be able to reset your password using the self-service steps. This typically happens if: * You have not set up recovery options (such as a secondary email or mobile number) in your Okta profile. * Your account is locked due to too many failed login attempts. * The organization’s security policies require administrator intervention for password changes. If you encounter an error or cannot access your recovery methods, you must contact the Smithfield IT Service Desk. For security reasons, third-party support services cannot reset your password or grant access to your account. You will need to verify your identity with the IT support team to have your password manually reset or your account unlocked.

## Tips for Managing Your Okta Credentials To prevent future lockouts and protect your account, consider the following best practices: * **Register Multiple Recovery Options:** Once you log in, navigate to your Okta account settings and ensure you have configured both an email address and a mobile phone number for recovery. * **Create a Strong Password:** Follow the organization's password complexity requirements. A strong password typically includes a mix of uppercase and lowercase letters, numbers, and special characters, and avoids easily guessable personal information. * **Update Saved Credentials:** If you have saved your old password in your web browser or password manager, update it immediately after resetting to prevent automated login attempts from locking your account again. * **Keep Multi-Factor Authentication (MFA) Active:** If your account uses Okta Verify or another MFA method, ensure your registered devices are kept up to date. For any persistent login issues or questions regarding company-specific security policies, refer to the internal employee handbook or contact your local HR representative.