How to Reset Your CSUN Gmail Password and Recover Access

Once you save your new password, it may take a few minutes for the system to sync across all platforms, including your CSUN Gmail account. ## Accessing Your CSUN Gmail Account After successfully resetting your password, you can access your email using the following steps: 1. Go to the official Gmail login page or the CSUN email portal. 2. Enter your full CSUN email address (typically ending in `@my.csun.edu` for students or `@csun.edu` for faculty and staff). 3. Enter your newly created CSUN password. 4. If prompted, complete the multi-factor authentication step.

## Resolving Multi-Factor Authentication (Duo) Issues CSUN utilizes Duo Multi-Factor Authentication (MFA) to secure student and faculty accounts. If you are locked out of your account because you changed your phone number, lost your device, or cannot pass the Duo authentication check, a standard password reset will not resolve the issue. In these cases, you must contact the CSUN IT Help Center directly to request a temporary bypass code or to update your registered MFA device. ## What to Do If You Cannot Reset Your Password Online

If you do not know your CSUN ID number, have not set up security questions, or no longer have access to your recovery email or phone number, you will need manual assistance to recover your account. * **Contact the IT Help Center:** You can reach out to the CSUN IT Help Center by phone or submit an online support ticket through the official CSUN IT help page. * **In-Person Support:** Students can visit the IT Help Center walk-in support desk, which is located on campus in the University Library. * **Identity Verification:** To protect your personal information, IT support staff will require you to verify your identity before they can manually reset your password or unlock your account. Be prepared to present official photo identification, such as a CSUN ID card, driver's license, or passport. Always ensure you are visiting official `csun.edu` domains when entering your credentials or requesting password resets to protect your account from phishing attempts.