For iOS devices, go to Settings, tap your name, select iCloud, and choose iCloud Backup. Tap "Back Up Now" to ensure all your latest data is saved to the cloud. Alternatively, connect your iPhone to a computer and back it up via iTunes or Finder. For Android devices, go to Settings, select System, and tap Backup. Ensure the backup toggle is active and tap "Back Up Now" to save your data to Google Drive. ## Remove Accounts and Passcodes Cell phone ATMs cannot process devices that are locked by security software or linked to active user accounts. If these features remain active, the kiosk will likely reject the device or offer a significantly reduced value.
First, sign out of all accounts. On iOS, sign out of your Apple ID and disable "Find My." On Android, remove your Google Account and sign out of any brand-specific accounts, such as a Samsung account. Next, turn off screen locks. Go to your security settings and remove any PINs, passwords, patterns, fingerprint locks, or facial recognition settings. The kiosk needs open access to the operating system to test the screen and internal components. ## Perform a Factory Reset Once your data is backed up and accounts are removed, you must erase the device entirely. A factory reset restores the phone to its original system state, ensuring that none of your personal information remains accessible.
To reset an iOS device, go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. Enter your passcode if prompted to confirm. To reset an Android device, go to Settings > System > Reset Options > Erase All Data (Factory Reset). Confirm the action and wait for the process to complete. After the reset, the phone should boot up to the initial setup screen. Do not complete the setup process; leave the device on the welcome screen. ## Remove the SIM Card and Accessories
Before heading to the kiosk, inspect the physical device and remove all personal accessories and hardware. Use a SIM ejector tool or a paperclip to open the SIM tray and remove your SIM card. Leaving the SIM card in the phone could allow someone else to access your cellular network or phone number. If your device has expandable storage, remove the microSD card to keep your photos and files safe. Additionally, remove any protective cases, covers, or pop sockets. Many kiosks require the phone to fit into a precise slot or use optical sensors to inspect the body for scratches and cracks. A case or screen protector can interfere with this inspection.
## Charge the Battery A cell phone ATM must be able to power on the device to verify that the screen works, the operating system runs, and the internal components function correctly. If your phone has a dead battery, the kiosk may not be able to evaluate it, or it may classify the device as non-working, which reduces its trade-in value. Charge the device to at least 50% before visiting the kiosk to ensure it stays powered on throughout the diagnostic process. ## Bring a Valid ID
For security and legal reasons, cell phone ATMs require users to verify their identity before completing a transaction. This helps prevent the sale of stolen devices. Bring a government-issued photo ID, such as a driver's license, state ID card, or passport. The kiosk will scan your ID during the transaction. You must typically be at least 18 years old to use these kiosks. Some kiosks may also require a fingerprint scan or a live photo to match against your ID. ## Common Questions ### Can I sell a phone that does not turn on? Yes, many cell phone ATMs accept non-working or damaged devices for recycling, though the payout value will be significantly lower than for a functioning device. You should still clean the device and remove the SIM card before recycling it.
### What happens if I forget to sign out of my accounts? If you do not sign out of your accounts, the device remains locked. The kiosk will detect the activation lock and will either reject the device or offer only a recycling value rather than a resale value. ### Do I need to bring my charger and cables? Generally, you do not need to leave your charger or cables at the kiosk. The kiosk itself has built-in cables to connect to your phone during the diagnostic test. However, keeping your phone charged beforehand is still necessary.
