### Situational Judgment (Work with Customers) This section presents you with realistic retail scenarios, such as handling an upset customer, managing conflicting tasks, or dealing with a spill in an aisle. You will be asked to choose both the "most effective" and the "least effective" response to each situation. ### Behavioral and Personality Profile This part of the test consists of statements about your work ethic, teamwork, and personality. You will rate how strongly you agree or disagree with statements such as "I prefer working in groups rather than alone" or "I rarely lose my temper at work." ### Work History and Experience This section asks standard questions about your employment background, reliability, and past attendance. It helps Walmart verify your general work habits and stability. ## Key Strategies for Passing the Assessment
You cannot study for the assessment in the traditional sense, but you can prepare by adopting the right mindset before you begin. ### Align with Walmart's Core Values When answering situational questions, keep Walmart’s four core values in mind: * **Service to the Customer:** Always prioritize the customer's needs and safety. * **Respect for the Individual:** Treat coworkers and customers with dignity. * **Strive for Excellence:** Show a commitment to high-quality work and continuous improvement. * **Act with Integrity:** Always follow safety protocols and company policies. ### Be Decisive and Consistent The behavioral section uses a scale ranging from "Strongly Agree" to "Strongly Disagree." Employers generally look for candidates who take clear, decisive stances. Avoid choosing "Neutral" or middle-of-the-road options too frequently, as this can make your profile appear indecisive. Additionally, the test will ask similar questions phrased in different ways. Read each statement carefully to ensure your answers remain consistent throughout the assessment. Inconsistencies can signal to the hiring system that you are trying to guess the "correct" answer rather than answering honestly.
### Prioritize Safety and Policy In situational judgment questions, the correct answer almost always involves following official company policy and ensuring safety. If a scenario asks you to choose between helping a customer immediately or cleaning up a safety hazard, the safest action that prevents injury is typically the priority. ## Practical Tips for Test Day * **Find a Quiet Environment:** Take the assessment in a quiet space free from distractions, phone calls, or interruptions. * **Take Your Time:** The assessment is generally untimed, meaning you do not need to rush. Most applicants complete the test in 20 to 30 minutes. Read every question and all response options fully before making a selection. * **Use a Reliable Device:** While you can take the assessment on a smartphone, using a desktop computer or tablet with a stable internet connection makes it easier to read the scenarios and avoid accidental clicks. ## What Happens After the Assessment?
Once you submit the assessment, the system grades it automatically. Your results are categorized into tiers, which indicate your compatibility with the role. If you pass, your application is marked as active, and hiring managers at your selected store locations can view your profile to schedule an interview. If you do not pass, you must wait a designated period—typically 60 days—before you can retake the assessment. You should verify the current retake policy and waiting times directly on the official Walmart Careers portal, as hiring policies may change over time. ### How long does the Walmart assessment take? While there is no strict time limit, most applicants finish the assessment in 20 to 30 minutes. It is best to work at a steady, deliberate pace. ### Can I skip the assessment? No. The assessment is a mandatory part of the online application process for hourly roles. Your application will not be considered complete until the assessment is submitted.
