* **Dominion Energy Account Number:** Found at the top of your paper bill or in your initial welcome email. * **Bank Account Details:** Your bank's 9-digit routing number and your checking or savings account number. * **Payment Card Details:** If you choose to pay via debit or credit card instead of a bank account, have your card number, expiration date, and security code ready. Note that card payments may be subject to third-party processing fees. ## Step-by-Step Guide to Setting Up AutoPay Online The online portal is the fastest way to manage your billing preferences. Follow these steps to enroll: 1. **Log In:** Go to the official Dominion Energy website and log in to your account. If you do not have an online profile, click the registration link and create one using your account number and billing zip code. 2. **Navigate to Billing:** Once logged in, locate the billing dashboard and click on "Payment Options" or "AutoPay." 3. **Choose Your Payment Method:** Select whether you want to pay via bank draft (checking or savings account) or credit/debit card. Linking a bank account is generally recommended to avoid transaction fees. 4. **Enter Financial Information:** Input your routing number and account number, or your card details, carefully checking for typos. 5. **Review and Confirm:** Read the terms and conditions, verify the payment date (which is typically the bill due date), and submit the form to complete your enrollment.
## Alternative Enrollment Methods If you prefer not to use the online portal, Dominion Energy offers alternative ways to establish automatic payments. ### By Phone You can enroll by calling Dominion Energy’s customer service line. Follow the automated voice prompts to navigate to billing and payment options, or request to speak with a customer service representative. You will need to provide your account number and banking details over the phone. ### By Mail For a paper-based setup, you can download and print an automatic bank draft authorization form directly from the Dominion Energy website. Fill out the required fields, attach a voided check from your checking account, and mail the form to the address listed on the document. Processing paper applications typically takes longer than online enrollment.
## How to Verify Your AutoPay Status Automatic payments do not always take effect immediately. It can take one to two billing cycles for the system to process your request. To verify that the setup was successful, check your next monthly bill statement. If AutoPay is active, the bill will feature a message stating "Do Not Pay" or indicating that the balance will be automatically drafted from your account on the due date. You must continue to make manual payments by the due date until you see this confirmation message on your bill.
## Managing and Updating Your AutoPay Settings If you change banks, close an account, or receive a new credit card, you must update your payment information to avoid returned payment fees or service interruptions. To update your details, log in to your online profile, navigate back to the AutoPay settings, and replace the existing account information. It is best to make these changes at least five business days before your next scheduled payment date to ensure the system processes the update in time.
