1. Open your web browser and go to the official Dominion Energy website. 2. Select "Virginia" as your service location if prompted. The website often defaults to your location, but you can manually adjust it in the header menu. 3. Click on the "Sign In" or "Log In" button, which is typically located in the top right corner of the homepage. 4. Enter your registered username or email address and your password. 5. Click the sign-in button to access your account dashboard, where you can view your balance and submit a payment. ## Information Needed to Register or Pay as a Guest If you do not have an online account or prefer not to log in, you can still access payment features using the following methods: ### Registering for a New Account To set up online access for the first time, click the "Register" or "Create an Account" link on the sign-in page. You will need: * Your Dominion Energy account number, which is located at the top of your paper bill. * The primary account holder's identifying information, such as the last four digits of their Social Security Number or their associated PIN. * A valid email address to verify your identity and receive billing notifications.
### Paying as a Guest If you want to make a quick payment without creating a profile, look for the "Guest Pay" or "Pay Now" option on the main sign-in page. To use this service, you generally only need your utility account number and the billing zip code associated with the service address. ## Troubleshooting Login and Portal Issues If you experience difficulties accessing the bill pay portal, try the following troubleshooting steps: * **Reset Your Credentials:** If you forgot your password or username, use the recovery links on the sign-in page. You will need to provide your registered email address or account number to receive reset instructions. * **Check Browser Compatibility:** Ensure your web browser is updated to the latest version. Clearing your browser's cookies and cache can resolve loading errors. * **Disable Ad Blockers:** Some security extensions or ad blockers may interfere with the portal's payment processing scripts. Try temporarily disabling them or using an incognito window. * **Verify System Status:** Occasionally, the portal may undergo scheduled maintenance. If the site is down, try accessing it again later.
## Alternative Payment Methods If you cannot access the online portal, Dominion Energy Virginia offers alternative ways to pay your bill: * **By Phone:** Call the official automated payment system. You can find the correct phone number on your monthly paper bill or the official contact page. * **By Mail:** Send a check or money order along with your bill stub to the payment address listed on your statement. * **In Person:** Visit an authorized payment center or drop box in your local area. Use the locator tool on the official website to find verified payment locations nearby. Always verify that you are using official channels to submit payments to protect your personal and financial information.
