* The email address or username linked to your subscription account. * Your password for the online portal. * Your account number, which can usually be found on your billing statement or subscription confirmation email. * The exact start date for the delivery pause (the first day you do not want to receive the paper). * The date you want your delivery to resume (the day you want the paper back on your doorstep). * Your current delivery address to verify the correct account is being updated. Confirming these details beforehand ensures that the correct account is updated and prevents any delivery disruptions when you return. ## Steps to Request a Hold Online If you choose to manage your account online, you can submit your request through the subscriber portal. This is the fastest and most convenient method, as it can be completed at any time of day. The general process involves the following steps:
1. Visit the official website and navigate to the subscriber log-in page (typically located at the top right corner of the homepage or via the dedicated customer portal link). 2. Enter your credentials to access your account dashboard. 3. Locate the section for subscription management, delivery settings, or account services. 4. Select the option to request a vacation hold or pause delivery. 5. Input your departure and return dates. 6. Choose whether you want to continue accessing the digital e-Edition while your print delivery is paused. 7. Submit the request and look for a confirmation message on the screen. ### Troubleshooting Online Requests If the online portal does not load, or if you cannot find the vacation hold option in your dashboard, clearing your browser's cache and cookies or trying a different web browser may resolve the issue. If you still experience technical difficulties, contacting customer service directly is the best alternative to ensure your request is processed in time for your departure. ## Requesting a Hold via Customer Service
If you prefer to speak with a representative or are having trouble accessing your online account, you can request a vacation hold by contacting customer service. * **By Phone:** You can call the customer service department directly. Be prepared to provide your name, delivery address, and account number to verify your identity. Let the representative know the exact dates you need the delivery paused and resumed. * **By Email:** Some subscribers prefer to send an email request. If you choose this method, send the email from the address associated with your account and include all necessary details, including your account number, full name, delivery address, and the start and end dates of the hold. Keep in mind that email requests may take a few business days to process, so it is best to send these requests well in advance of your departure date. ## How to Verify Your Vacation Hold
To ensure that your request was processed correctly, verify your account status before you depart. Most systems will send an automated confirmation email containing the details of your scheduled hold. You can also log back into your subscriber portal to check the status of your delivery schedule. If you do not see a confirmation email in your inbox (or spam folder) or if your delivery continues past the scheduled start date, reach out to customer support to verify the hold manually. ## Accessing Other Account Services and Listings Subscribers who manage their accounts online may also search for other services on the platform. While setting up your vacation hold, you can use the portal to update your billing information, change your delivery address, or browse other sections of the publication.
For example, for those looking to find public notices or memorial listings, the official All Obituaries page provides specific tools to locate past listings. To search for a listing, you can use the partial or full name search function. If you do not have a specific name, you can browse listings by month or filter them by the first letter of the last name. Individual pages within this section can contain obituaries, service information, tribute options, and links to send flowers.
