If you do not have active university credentials, you may need to contact your institution's IT help desk or administrative office to request access. ## Information Needed Before Starting Before you begin filling out a service request, gather the necessary details to ensure the form is processed without delay. Depending on the type of request, you may need: * Your official university identification number (such as an employee or student ID). * Contact details, including a primary university email address and phone number. * A clear, specific description of the issue or service required. * Any supporting files, forms, or screenshots that need to be uploaded. ## Step-by-Step Submission Process
Once logged into the dashboard, follow these general steps to submit your request: 1. **Browse the Service Directory:** Locate the service catalog or directory on the main page. Services are typically grouped by department, such as Human Resources, Payroll, Information Technology, or Facilities. 2. **Select the Relevant Service Category:** Click on the category that matches your needs to view the available forms. 3. **Choose the Correct Request Form:** Select the specific form for your request. Using the correct form ensures your inquiry is routed to the appropriate department. 4. **Complete the Required Fields:** Fill in all mandatory fields, which are usually marked with an asterisk (*). Provide as much detail as possible in the description field. 5. **Attach Supporting Documentation:** If the form allows or requires attachments, upload your files using the provided link or button. 6. **Review and Submit:** Review your entries for accuracy, then click the submit button to send the request. After submission, the system typically displays a confirmation message containing a request or ticket number. Save this number for future reference. ## Tracking Your Request Status
You can monitor the progress of your submitted request directly within the portal. To check the status: * Log in to the OSU OneSource portal. * Navigate to the "My Requests," "Ticket History," or "Track Requests" section. * Select the specific ticket number to view updates, assigned personnel, or messages from the processing department. ## What to Do If You Encounter Issues If you cannot find the appropriate form or experience technical difficulties while using the portal: * **Search the Portal:** Use the built-in search bar on the homepage to search for keywords related to your request. * **Verify System Status:** Check if there are any scheduled maintenance windows or outages affecting the portal. * **Contact Support:** Reach out to the university's IT service desk or the specific department handling the service for direct assistance. Because portal layouts and features may change over time, always verify the latest submission procedures and contact details through the official university website.
