Keep credentials private and never share them. If multi-factor authentication is active, have the registered phone or authenticator app ready. Password managers can store login details securely, but confirm they comply with institutional security policies before use. ## Completing the Login Steps Open a secure browser and navigate to the verified One Source login page. Enter the username in the designated field, followed by the password. Select the login or submit button. When prompted, approve the multi-factor authentication request through the chosen method—such as a text code, app notification, or hardware token. Successful authentication redirects to the One Source dashboard or home screen. From there, authorized users can reach the specific modules or tools they need. Always log out completely when finished, especially on shared or public devices, by using the logout option rather than simply closing the browser tab. ## Troubleshooting Common Login Problems If the page fails to load, verify the internet connection and try a different browser or clear the cache and cookies. Incorrect credentials produce an error message; double-check capitalization and any special characters in the password.
For forgotten passwords, use the “forgot password” or “reset password” link on the login screen. This usually sends a secure reset link or temporary code to the email address on file with the university. If the reset process fails or the account is locked after multiple attempts, contact the IT help desk immediately. Provide your full name, employee ID, and a description of the issue so staff can verify identity and restore access. Browser compatibility issues occasionally arise. Updating the browser to the latest version or switching to a recommended one often resolves display or form-submission problems. Virtual private network (VPN) connections may be required when accessing One Source from off-campus locations; confirm VPN requirements with IT before attempting remote login. ## Alternative Access Methods and Support Channels When the primary One Source portal is unavailable, related information or services can often be reached through other official university channels. The main Ohio State Wexner Medical Center website offers public-facing resources and contact forms. Department-specific intranet pages or shared drives may contain partial functionality for certain tasks. Human resources and the IT service desk remain the most reliable alternative sources for account recovery, system status updates, and guidance on related tools. Phone numbers and secure email addresses for these departments appear on the medical center’s official contact pages. In-person visits to IT support locations on campus provide another option for staff who prefer face-to-face assistance.
Always confirm that any alternate link or resource originates from an official Ohio State or Wexner Medical Center domain. This practice protects against phishing attempts that mimic login pages. Regular review of security notices from the university helps users stay informed about authentication changes without relying on temporary announcements. Following these steps ensures consistent, secure access to One Source while directing users to verified institutional support when obstacles occur.
