Informational article

What to Expect When Requesting an Inquirer Newspaper Vacation Hold

A vacation hold for The Inquirer is a complimentary, temporary pause on home newspaper delivery that prevents unread copies from piling up while you are away from your residence, with most holds approved for 3 to 14 consecutive days, no additional fees charged for the service, and delivery resuming automatically once the hold period ends. ## How to Request an Inquirer Vacation Hold The fastest way to submit a hold request is via The Inquirer’s official online subscriber portal. Log in to your existing subscriber account, navigate to the vacation hold section, enter your registered delivery address, select your desired start and end dates for the pause, and confirm the submission. You will receive an automated email confirmation once the request is processed, which you can save for your records. If you prefer to submit a request by phone, call The Inquirer’s subscriber support line and have your subscriber account number and delivery address ready to verify your identity. A support representative will process the hold request and provide a confirmation number before ending the call. For in-person requests, visit a local Inquirer subscriber service office during standard business hours with a valid photo ID and proof of address associated with your subscription. A staff member will assist you with submitting the hold and provide a printed confirmation if requested. ## Key Details to Confirm Before Submitting Your Request Most vacation holds require submission at least 2 full business days before your desired hold start date to ensure delivery is paused in time. Requests submitted with less notice may still be processed, but there is a small risk that one copy of the paper will be delivered before the hold takes effect. Standard vacation holds are approved for a maximum of 14 consecutive days. If you need to pause delivery for longer than two weeks, contact subscriber support directly to discuss options such as a full temporary service suspension, which may require separate paperwork. All editions included in your subscription, including weekend and special feature copies, will be paused for the full duration of your hold, with no pro-rated charges applied for missed issues. Delivery will resume automatically on the first business day after your hold end date, with no action required on your part unless you requested a longer service pause. ## Troubleshooting Common Vacation Hold Issues If you do not receive a confirmation of your hold request within 24 hours of submission, contact subscriber support to verify the hold is active in the system and avoid accidental delivery. If a copy of The Inquirer is delivered during an approved hold period, retain the paper and reach out to support to request a credit for the unplanned delivery. Most providers issue pro-rated account credits for these rare errors. To adjust the length of an already approved hold, log in to your online subscriber account, call support, or visit a local office at least 1 full business day before the original hold end date. Changes made with less notice may not be processed in time to pause or resume delivery as requested.