Because the system contains sensitive personal and financial data, it is protected by strict security protocols, including multi-factor authentication (MFA). You can access the portal from any computer or mobile device with an active internet connection, provided you have your secure login credentials. ## What You Need Before Logging In To ensure a smooth login process, gather the following credentials and tools before attempting to access your pay stubs: * **City-Issued Credentials:** You will need your official City of Philadelphia email address or username and your password. * **Multi-Factor Authentication (MFA) Device:** The city utilizes secure authentication (typically through Duo Security or Microsoft Authenticator). Ensure you have your registered mobile device, security key, or secondary email access nearby to verify your identity. * **A Compatible Web Browser:** For the best user experience, use a modern web browser such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari. * **PDF Reader:** Pay stubs are generated as PDF files. Ensure your device has a PDF viewer installed if you plan to download, save, or print your records.
## Step-by-Step Guide to Accessing Your Pay Stubs Follow these steps to locate, view, and download your payslips within the OnePhilly portal: ### Step 1: Navigate to the OnePhilly Portal Open your web browser and navigate to the official OnePhilly Employee Self Service login page. If you are accessing the portal from a city-owned computer, you may find a direct shortcut on your desktop or the city's intranet homepage. ### Step 2: Log In and Complete MFA Enter your city-issued username and password. Once submitted, the system will prompt you to complete the multi-factor authentication step. Approve the push notification on your registered mobile device or enter the temporary verification code sent to your phone or email.
### Step 3: Access the Employee Self Service Dashboard After successfully logging in, you will land on the main Oracle Cloud homepage. Look for the navigation menu or dashboard tiles and select the **Me** tab or the **Employee Self Service** link. ### Step 4: Click on the Pay Icon Under the "Me" section, locate and click on the **Pay** tile. This action will open your personal compensation and payroll dashboard. ### Step 5: Select My Payslips Within the Pay menu, click on **My Payslips** or **View Payslip**. The system will display a list of your recent pay dates, starting with the most current pay period. ### Step 6: View or Download Your Pay Stub Click on the specific pay date you wish to review. The system will generate a digital version of your pay stub. You can review the details directly on your screen. To save a copy for your personal records, click the download icon to save it as a PDF, or click the print icon to generate a physical copy.
## Understanding Your OnePhilly Pay Stub When reviewing your pay stub, it is important to verify that all calculations are correct. Your payslip is divided into several key sections: ### Gross Pay vs. Net Pay * **Gross Pay:** This is the total amount of money you earned during the pay period before any taxes or deductions are taken out. Verify that your hourly rate, salary, overtime hours, and any shift differentials match your current employment agreement. * **Net Pay:** Often referred to as your "take-home pay," this is the final amount deposited into your bank account after all deductions and taxes have been subtracted. ### Deductions and Taxes * **Taxes:** This section details federal income tax, Social Security, Medicare, and the Philadelphia wage tax. * **Pre-Tax Deductions:** These include contributions to the City of Philadelphia pension plan, pre-tax health insurance premiums, and deferred compensation plans (such as a 457b plan). * **Post-Tax Deductions:** These include union dues, voluntary life insurance, and any court-ordered deductions, such as child support or garnishments.
### Accrued Leave Balances Your pay stub also displays your current leave balances. Keep track of your accrued sick leave, vacation time, and personal time to ensure your usage and accruals are recorded accurately. ## Troubleshooting Common Access Issues If you encounter issues while trying to view your pay stubs, use these troubleshooting strategies to resolve them: ### Forgotten Password or Locked Account If you cannot remember your password or have locked your account due to multiple failed login attempts, use the "Forgot Password" link on the login page. If you are unable to reset it yourself, contact the City of Philadelphia IT Help Desk for assistance.
### Multi-Factor Authentication (MFA) Issues If you are not receiving MFA push notifications or codes, ensure your mobile device has a stable cellular or Wi-Fi connection. If you have recently changed your phone number or upgraded your mobile device, you may need to contact your department's IT support to re-register your MFA device. ### Browser and Loading Errors If the OnePhilly portal loads slowly, displays a blank screen, or fails to open PDF files: * Clear your browser's cache and cookies. * Disable any active pop-up blockers, as the PDF pay stub may attempt to open in a new window. * Try switching to a different web browser or using an incognito/private browsing window. ### Discrepancies in Pay or Hours If you successfully log in but notice an error in your hours worked, rate of pay, or deductions, do not contact the IT Help Desk. Instead, reach out directly to your department's payroll representative or your human resources officer to resolve the discrepancy.
