## Resetting Passwords and Retrieving Usernames For external users logging in with a username and password, access issues are typically resolved through self-service recovery tools: * **Forgotten Username:** Select the username recovery link on the official login page. You will need to provide the email address associated with your VA TMS account to retrieve your username. * **Password Reset:** If you cannot remember your password, use the "Forgot Password" link. You will be prompted to verify your identity, which may include answering the security questions you configured during account registration. * **Account Lockout:** Entering an incorrect password multiple times will temporarily lock your account. You can wait for the lockout period to expire or use the self-service reset tools to unlock the account immediately. ## Resolving Browser and System Conflicts Local browser settings can prevent the VA TMS login page from loading or processing credentials correctly. Try these standard technical adjustments: * **Clear Browser Cache:** Accumulated cache and cookies can cause authentication conflicts. Clear your browser's history and cookies, restart the browser, and try logging in again. * **Switch Browsers:** If the portal does not load correctly, try using another supported web browser (such as Microsoft Edge or Google Chrome). * **Enable Pop-ups:** Some elements of the VA TMS portal require pop-up windows. Ensure your browser's pop-up blocker is disabled for the official VA TMS domain. ## Contacting the VA TMS Help Desk If self-service troubleshooting does not resolve the issue, or if your account has been deactivated due to prolonged inactivity, you must contact official support: * **Help Desk Support:** The official VA TMS Help Desk can assist with manual password resets, account reactivations, and technical errors. * **Verification:** Always locate the official help desk phone number or support portal directly on the main VA TMS login page to ensure you are contacting authorized support personnel. * **Required Information:** When contacting support, have your username, email address, and any specific error codes ready. Never share your password or PIV PIN with anyone, including support staff.
Informational article
How to Resolve Common Login and Access Issues on VA TMS
To resolve common login and access issues on VA TMS (Veterans Affairs Talent Management System), you must first identify whether you are using a PIV (Personal Identity Verification) card or a standard username and password, then apply the appropriate credential reset, network check, or browser troubleshooting steps. Because VA TMS serves both internal VA employees and external partners, access methods and troubleshooting paths differ depending on your account type. ## Verify the Correct Login Method VA TMS utilizes two distinct login paths. Attempting to use the incorrect method will result in login failures: * **PIV Card Login:** This is required for internal VA staff, contractors, and affiliates who access the system from a VA-networked computer or secure connection. * **Username and Password Login:** This is used by external users, including health professions trainees (HPTs) and external partners who do not possess a VA-issued PIV card. Ensure you are on the official VA TMS login page and select the sign-in option that matches your account credentials. ## Troubleshooting PIV Card and Connection Issues If you use a PIV card to log in and encounter access errors, the issue is often related to the card reader, security certificates, or network connection: * **Check the Card Reader:** Verify that your PIV card is fully inserted into the card reader before opening your web browser. * **Select the Correct Certificate:** When prompted by your browser, ensure you select the active authentication certificate. If you select the wrong certificate, close all browser windows to clear the session, reopen the browser, and try again. * **Verify Network Connection:** PIV login often requires a secure connection to the VA network. If you are working remotely, verify that your Virtual Private Network (VPN) is active and fully connected. * **Check Certificate Expiration:** Digital certificates on PIV cards expire periodically. If your card is expired or locked due to multiple incorrect PIN entries, you must contact your local VA badge office or information security representative to update the card.
