### Use the MyEPB Mobile App For smartphone users, the MyEPB app provides a convenient way to report outages. The app is free to download for both iOS and Android devices. Once logged in, users can report a power interruption with just a few taps. The app also allows customers to opt-in for push notifications regarding restoration progress. ### Report Online If you have access to mobile data or a backup internet connection, you can report the outage online. Navigate to the official EPB website and log into your customer portal. From there, select the option to report a service interruption. ## How to Check the EPB Outage Map EPB maintains a real-time, interactive outage map that displays current service disruptions across their entire service territory, which includes Chattanooga and surrounding areas.
To access the map, visit the EPB website and navigate to the outage or storm center section. The map is mobile-responsive, making it easy to view on a smartphone or tablet. Key features of the EPB Outage Map include: * **Visual Outage Zones:** The map uses color-coded indicators to show where outages are concentrated and how many customers are affected in specific neighborhoods. * **Detailed Outage Information:** Clicking on a specific outage icon or shaded area provides details such as the time the outage was reported, the number of affected customers, and the suspected cause of the outage. * **Estimated Restoration Times:** When available, EPB updates the map with estimated times for when power will be restored to the affected area. Note that these times are estimates and can change depending on weather conditions and the complexity of the repairs. ## Safety Tips During a Power Outage
While waiting for EPB crews to restore power, it is important to prioritize safety and protect your household appliances. * **Avoid Downed Power Lines:** Always assume any downed line is energized and dangerous. Stay at least 30 feet away from fallen lines and report them immediately to EPB or local emergency services by calling 911. * **Keep Refrigerator and Freezer Doors Closed:** An unopened refrigerator will keep food cold for about four hours, while a full freezer can maintain its temperature for up to 48 hours. Avoid opening the doors unnecessarily to prevent food spoilage. * **Unplug Sensitive Electronics:** Power surges can occur when electricity is restored. Unplug computers, televisions, and major appliances to protect them from damage. * **Use Generators Safely:** If you use a portable generator, operate it outdoors in a well-ventilated area away from windows and doors to prevent carbon monoxide poisoning. Never plug a generator directly into your home's wall outlets. ## Alternative Sources for Updates If you are unable to access the EPB website or mobile app, you can stay informed through alternative channels. EPB frequently posts major storm updates and widespread outage information on their official social media profiles. Additionally, local Chattanooga news outlets and radio stations actively monitor and report on major utility outages during severe weather events.
