* **Citation Number:** This is the unique number printed on your traffic ticket. * **Case Number:** If your ticket has already been entered into the court system, you may use the case number instead. * **Payment Method:** A valid credit or debit card. ## Step-by-Step Guide to Paying Online Follow these steps to pay your traffic ticket using the eKōkua system: 1. **Access the Official Portal:** Navigate to the official Hawaii State Judiciary website and locate the eKōkua section. Always ensure you are on the official government site to protect your personal and financial information. 2. **Search for Your Citation:** Enter your citation number or case number into the search fields. If your ticket was recently issued, it may take several business days to appear in the system database. 3. **Review the Case Details:** Verify that the name, citation number, and fine amount match your physical ticket. 4. **Enter Payment Information:** Follow the prompts to enter your credit or debit card details. Note that a convenience fee may apply to online transactions. 5. **Confirm and Save Your Receipt:** Complete the transaction and print or save the confirmation receipt for your records.
## What to Do If You Cannot Find Your Ticket Online If your citation does not appear when you search the eKōkua system, consider the following possibilities: * **Processing Delays:** It can take several days for law enforcement to input the citation details into the court database. Check back in a few days. * **Incorrect Information:** Double-check that you entered the citation number exactly as it appears on the ticket, including any letters. * **Mandatory Court Appearance:** If your ticket requires you to appear in court, you cannot pay it online. You must follow the instructions on the ticket for appearing at the designated court location. ## Alternative Payment Methods
If you are unable to use the online portal or prefer not to pay online, the Hawaii State Judiciary offers alternative methods: * **By Mail:** Send a check or money order along with your citation to the address listed on the ticket. Do not send cash through the mail. * **In Person:** Visit the District Court clerk's office on the island where the citation was issued to pay in person. * **By Phone:** Some jurisdictions allow payment via an automated telephone system. Check the official judiciary website for the correct phone number. ## Important Limitations and Considerations Paying your ticket online constitutes an admission of the infraction. Once the payment is processed, the case is closed, and the record is updated. If you wish to contest the ticket or request a mitigation hearing, do not pay the fine online, as doing so waives your right to a hearing. Always verify current policies, fees, and deadlines directly on the official Hawaii State Judiciary website.
