To pay by phone, call the customer service number for your specific card: * **Sears Card (Store Card):** 1-800-917-7700 * **Sears Mastercard:** 1-800-669-8488 * **TDD/TTY for the Hearing Impaired:** 1-800-253-0404 When calling, follow the automated prompts to navigate to the payment section. You will need to provide your credit card number, your bank routing number, and your checking account number. Please note that while using the automated phone system is generally free, choosing to complete your payment with the assistance of a live customer service representative may incur an additional payment fee.
## Making a Sears Credit Card Payment by Mail If you prefer to pay by check or money order, you can mail your payment directly to the payment processor. To ensure your payment is processed correctly and credited to your account on time, follow these steps: 1. **Prepare your payment:** Write a check or purchase a money order for the amount you wish to pay. Make the check payable to "Sears Card" or "Sears Mastercard" depending on which card you own. 2. **Include your account details:** Write your full Sears credit card account number in the memo line of your check or money order. 3. **Use the payment coupon:** Tear off the payment coupon from the bottom of your monthly paper billing statement and place it in the envelope with your check. 4. **Mail to the correct address:** For the standard **Sears Card**, mail your payment to:
Sears Consumer Payments P.O. Box 9001007 Louisville, KY 40290-1007 For the **Sears Mastercard**, mail your payment to: Sears Card Payments P.O. Box 78024 Phoenix, AZ 85062-8024 Because mail delivery times can vary, it is recommended to send your payment at least five to seven business days before the due date listed on your statement to avoid late fees.
## What to Prepare Before Making a Payment To make the payment process as smooth as possible, gather the following information before you call or write your check: * Your 16-digit Sears credit card account number. * Your bank account number and the 9-digit routing number (for phone payments). * The exact payment amount, which can be found on your statement as the minimum payment due, the statement balance, or the current balance. ## Verifying Your Payment Information
Mailing addresses and customer service numbers can occasionally change. To verify that you have the most current information, look at the back of your physical credit card for the official customer service phone number. You can also find the correct mailing address printed directly on the payment coupon of your most recent paper statement. If you do not have a paper statement, you can log into the official Sears card self-service website hosted by Citibank to confirm the current billing address.
