* **Sears Card (Store Card):** Call 1-800-917-7700. This line is for the store-only credit card used at Sears and Kmart. * **Sears Mastercard:** Call 1-800-815-7701. Use this number for the co-branded Mastercard that can be used at any merchant that accepts Mastercard. * **Shop Your Way Mastercard:** Call 1-877-891-0934. This is the active rewards card managed by Citi. * **TTY/TDD for the Hearing Impaired:** Call 711 or 1-800-788-0002. * **Calling from Outside the United States:** If you are traveling or living abroad, you can call the collect line at 1-505-474-0690. Automated systems for checking balances, making payments, and activating cards are generally available 24/7. ## Accessing Sears Card Customer Service Online Managing your account online is often the fastest way to resolve issues without waiting on hold. Since Citibank services these accounts, you must use the official Citi retail services portal.
To access your account online: 1. Visit the official login page at citi.com/sears. 2. Enter your User ID and Password. If you have not registered your card online yet, click the "Register a Card" button to set up your credentials. 3. Once logged in, you can view your current balance, check transaction history, make payments, and update your personal information. If you need direct assistance from a representative while online, look for the secure message center or chat option within your account dashboard. Sending a secure message allows you to ask specific questions about your account and receive a response from a customer service agent. ## Information to Have Ready Before You Contact Support
To protect your account security and speed up the verification process, make sure you have the following information ready before calling or logging in: * Your full 16-digit Sears card number. * The primary cardholder's full name and billing address. * The Social Security number (SSN) or date of birth of the primary account holder. * The security code (CVV) on the back of the card. * Your online banking user ID and password (if logging in or resetting credentials). ## How to Verify the Accuracy of Customer Service Numbers Phone numbers and online portals can occasionally change. To ensure you are contacting the legitimate customer service department and avoiding potential scams, use these verification methods:
* **Check the back of your physical card:** The most reliable phone number for your specific account is always printed on the back of your Sears Card or Sears Mastercard. * **Review your billing statement:** Your monthly paper or electronic statement contains the official customer service phone number and payment mailing address. * **Verify the URL:** When logging in online, ensure the website address begins with "https://" and uses a secure connection. The domain should belong to Citi (citi.com).
