## Recommended Methods to Request Support Once you have accessed the official OneSource platform, the university typically provides several avenues for assistance depending on the nature of your inquiry. ### Submitting an Online Support Ticket For most administrative, human resources, or financial system inquiries, submitting an online service request or support ticket is the most efficient option. * Look for a button or link labeled "Submit a Ticket," "Request Service," or "Get Help." * You will likely be prompted to log in using your Oregon State University Network ID (ONID) credentials. * Complete the online form with a detailed description of your issue. ### Email and Phone Support If you are unable to log in to the ticketing system, look for the official contact directory on the OneSource page. * The support page generally lists a dedicated email address and a customer service phone number. * Always verify that the email address ends in the official `@oregonstate.edu` domain before sending any sensitive information. * Check the posted hours of operation, as phone support is typically aligned with standard university business hours.
## Information to Prepare Before Contacting Support To resolve your inquiry quickly, ensure you have the necessary details ready before reaching out to the OneSource support team. Helpful information includes: * Your full name and official Oregon State University ID number. * Your ONID username (do not share your password with support staff). * The specific system or module you are attempting to use (e.g., finance, human resources, or payroll tools). * A clear description of the issue, including any error messages or codes displayed on your screen. * The steps you took immediately before the error occurred. ## What to Do If You Cannot Access OneSource If you experience login failures or cannot access the OneSource portal, the issue may be related to your university account credentials rather than the OneSource system itself. * **Check the OSU Service Status Page:** The university maintains a status page to report system outages or scheduled maintenance. Verify if the OneSource system is temporarily offline. * **Contact the OSU Service Desk:** For general login, password resets, or ONID account issues, contact the primary Oregon State University Information Technology (UIT) Service Desk. They can help resolve authentication issues so you can access OneSource. * **Consult Your Department Administrator:** If you are a new employee or your access permissions have changed, your department's administrative contact may need to authorize your access to specific OneSource tools.
## Verifying Official Support Channels To protect your personal data and university credentials, always verify that you are communicating with official OSU staff. * Do not provide your ONID password to anyone, including support representatives. Official support staff will never ask for your password. * Ensure all web addresses start with `https://` and end with the official `oregonstate.edu` domain. * Avoid using third-party search engines to find direct phone numbers, as these can sometimes lead to outdated or unofficial contact listings. Always start your search from the official university homepage.
