### By Phone For immediate assistance regarding home delivery, billing, or subscription renewals, calling customer service is often the most direct method. * **Customer Service & Circulation:** You can reach the subscriber services team at **1-800-456-6549**. * **Local Office Line:** For general inquiries or to reach specific local departments, the main office number for the Burlington *Times-News* has historically been **336-227-0131**. *Note: Customer service phone lines are typically open early in the morning on weekdays and weekends to accommodate delivery issues, but hours may vary on holidays.* ### Online Customer Portal The most efficient way to manage your account without waiting on hold is to use the online subscriber portal. By visiting the official website and clicking on the "Sign In" or "Support" link, you can: * Temporarily suspend delivery (vacation holds). * Report a missed or damaged newspaper. * Update your credit card or billing address. * View your payment history and current subscription status. ### By Email If your request is not urgent, you can contact customer support via email. The general customer service email address for subscriber inquiries is **delivery@thetimes-news.com** or **customercare@thetimes-news.com**. When emailing, always include your full name, account number, and delivery address to expedite the process.
## Finding Official Contact Details Online Because phone numbers, email addresses, and office hours can change, it is always wise to verify contact details directly on the official website. To find the most up-to-date contact information: 1. Go to the official *Times-News* homepage. 2. Scroll to the very bottom of the page to locate the footer menu. 3. Look for links labeled **"Contact Us,"** **"Help Center,"** or **"Support."** 4. Clicking these links will direct you to the official help portal, which features frequently asked questions, digital chat options, and direct contact forms. ## Information to Have Ready Before Contacting Support
To help the customer service representative resolve your issue quickly, gather your account details before making the call or submitting an online request. Be prepared to provide: * The full name of the primary account holder. * The physical delivery address associated with the subscription. * The phone number and email address linked to the account. * Your subscription account number (found on your billing statement or renewal notice). * Specific details regarding your inquiry, such as the exact date of a missed paper or the details of a billing discrepancy. ## Contacting Specific Departments If your inquiry is not related to a standard subscription, you may need to bypass general customer service and contact a specific department directly. ### Newsroom and Editorial To submit a news tip, report a correction, or pitch a story to the editorial staff, you can contact the newsroom. * **Email:** Send press releases and news tips to **news@thetimes-news.com**. * **Letters to the Editor:** Opinions and letters can typically be submitted through a dedicated form on the "Opinion" section of the website.
### Advertising and Classifieds To place a classified ad, a legal notice, or a display advertisement, contact the advertising department. * **Classifieds Phone:** **1-800-456-6549** (select the prompt for classified advertising). * **Online Ad Placement:** The website features a self-service portal where you can design and pay for classified ads, yard sale notices, and obituaries. ## Locating and Submitting Obituaries If you need to search for a past obituary or submit a new listing, the *Times-News* provides dedicated tools for these requests. ### Searching for Past Obituaries You can access past records directly online without contacting customer service. The website features an "Obituaries" section that allows you to: * **Search by Name:** Enter a partial or full name to locate a specific listing. * **Filter by Date:** Browse listings chronologically by week, month, or year. * **Interactive Tributes:** Leave condolences, share memories, or order flowers directly through the memorial page.
### Submitting an Obituary To publish an obituary, funeral homes and family members should contact the obituaries department directly. Submissions can be sent via email to **obits@thetimes-news.com** or placed through the newspaper's online self-service advertising platform. ## Tips for a Quick Resolution To ensure a smooth experience when dealing with customer support: * **Call Mid-Week:** Mondays and the days following holidays are typically the busiest times for call centers. If possible, call Tuesday through Thursday for shorter wait times. * **Use Self-Service First:** Most delivery issues and vacation holds can be resolved in under two minutes using the online subscriber portal. * **Avoid Third-Party Directories:** Always get phone numbers directly from the official *Times-News* website. Third-party directories often list outdated numbers that may connect you to unrelated telemarketing services.
