If credentials have expired or multi-factor options need resetting, initiate recovery through the self-service options on the login page when available, or reach out to IT support for verification of identity and account reactivation. New employees or those changing roles may need temporary access codes issued during orientation. ## Connect Using Approved Methods Once prepared, open a web browser and enter the official OneSource remote URL or launch the organization's VPN client if required for full intranet functionality. Enter credentials when prompted and complete any multi-factor challenge. Successful authentication grants entry to the portal dashboard, where tools, directories, policies, and internal applications become available. In cases where a VPN is mandated, install the client software from the approved download location provided by IT, connect to the network, and then open the OneSource site as if on-campus. Some portals support browser-based access without a full VPN for limited features. Follow any on-screen prompts for security agreements or session timeouts. ## Troubleshoot Common Issues If login fails, confirm that the device clock is accurate, clear browser cache and cookies, or try an alternate browser. Disable browser extensions that might interfere with secure sessions. Network restrictions, such as those from certain internet service providers or firewalls, can block access; switching to a different connection or contacting IT for IP whitelisting guidance may help.

For persistent problems, document error messages and contact support promptly, providing your employee ID and a description of the steps already attempted. Access may also depend on active employment status, so verify with human resources if recent changes have occurred. ## Maintain Security During Remote Sessions Always log out completely when finished and close the browser or disconnect the VPN. Do not share credentials or leave sessions unattended. Report any suspicious activity, such as unexpected login prompts or phishing attempts mimicking the portal, to the IT security team immediately. Regular password updates and adherence to organizational remote work policies help preserve ongoing access privileges. Following these steps ensures reliable remote entry to the OneSource intranet while prioritizing data protection and compliance with institutional guidelines. For the latest personalized instructions, rely on direct communication channels from OSUMC rather than external summaries.