1. **Navigate to the Official Portal:** Open a secure web browser and go to the official OSU Wexner Medical Center OneSource login page. If you are on an internal medical center computer, the portal may be set as the default homepage or accessible via desktop shortcuts. 2. **Enter Your Credentials:** On the login screen, enter your official username and password. For most OSU Wexner Medical Center staff, this username follows the standard university format (such as lastname.number) or a specific medical center account ID. 3. **Complete Multi-Factor Authentication (MFA):** To protect sensitive institutional and patient information, the portal requires multi-factor authentication. When prompted, approve the login request using your registered MFA device (such as the Duo Mobile app). Once authenticated, you will be redirected to the OneSource homepage, where you can access your personalized dashboard, departmental tools, and employee resources. ## Remote and Off-Campus Access If you are trying to access the OneSource portal from a personal device or from outside the OSU Wexner Medical Center network, additional security measures are required.
To access the portal remotely: * **Use a Virtual Private Network (VPN):** You may need to establish a secure connection to the OSU Wexner Medical Center network using the approved VPN client before attempting to log in. * **Ensure Device Compliance:** Accessing internal systems from personal computers or mobile devices may require your device to meet specific security standards established by the IT department. Check with your department or the IT Service Desk for the specific remote access policies and software installations required for your role. ## Troubleshooting Login and Access Issues If you experience difficulties logging into the OneSource portal, try the following troubleshooting steps:
* **Verify Your Credentials:** Double-check that your username and password are typed correctly. Ensure that Caps Lock is turned off. * **Check Your Internet Connection:** A stable internet connection is required to communicate with the authentication servers. * **Reset Your Password:** If you have forgotten your password, use the official OSU self-service password reset tool. This tool typically requires you to verify your identity through security questions or a registered recovery email or phone number. * **Clear Browser Cache:** Sometimes, cached data or cookies can interfere with the login process. Try clearing your browser's cache or using an incognito or private browsing window. If these steps do not resolve the issue, or if your account has been locked due to multiple failed login attempts, contact the OSU Wexner Medical Center IT Help Desk directly for assistance. ## Important Security Reminders Because the OneSource portal provides access to sensitive systems, keeping your login credentials secure is critical: * **Never Share Credentials:** Do not share your username, password, or MFA device with anyone. * **Log Out After Use:** Always log out of the portal and close the browser window when you are finished, especially if you are using a shared workstation or a computer in a public area. * **Report Suspicious Activity:** If you receive an MFA prompt that you did not initiate, deny the request immediately and report it to the information security team.
For the most up-to-date access protocols, system maintenance schedules, and official support contacts, always refer to the official OSU Wexner Medical Center IT support resources.
