1. **Visit the Official Portal:** Open your web browser and navigate to the official OSU OneSource website at onesource.oregonstate.edu. 2. **Select the Login Option:** Click the sign-in button, which is typically located in the top-right corner of the page. 3. **Enter Your ONID Username:** You will be redirected to the secure OSU login page. Enter your Oregon State Network ID (ONID) username. This is the same username you use for your university email and other OSU services. 4. **Enter Your Password:** Input your ONID password in the designated field. 5. **Complete Duo Multi-Factor Authentication:** If prompted, complete the authentication process using your registered Duo Security device. This step is mandatory to protect sensitive administrative data. 6. **Navigate the Dashboard:** Once authenticated, you will be redirected to the OneSource home screen, where you can search for administrative resources or access specific tools. ## Information Needed Before Logging In To ensure a smooth login process, make sure you have the following information and tools ready: * **An Active ONID Account:** New employees must activate their ONID accounts before they can access university portals. If you have not yet set up your ONID, contact your department's administrative coordinator or HR representative. * **A Registered Duo Security Device:** OSU uses Duo Security for multi-factor authentication. You will need your registered smartphone, tablet, or security token nearby to approve the login request. * **A Secure Connection:** While you can access OneSource from off-campus, always ensure you are using a secure internet connection. If you are working remotely, you may also need to connect to the OSU Virtual Private Network (VPN) depending on the specific administrative systems you need to reach through the portal.
## Troubleshooting Access and Login Issues If you encounter errors while trying to log in to the OneSource portal, several common issues may be the cause. Try these troubleshooting steps to resolve them: * **Check Your Password:** Passwords are case-sensitive. Verify that your caps lock is off and re-enter your credentials. * **Clear Browser Cache and Cookies:** Outdated data stored in your browser can interfere with the login redirect process. Clear your cache or attempt to log in using a different web browser or an incognito window. * **Verify Duo Status:** If you are not receiving the Duo push notification, open the Duo Mobile app on your device to check for pending requests, or select the option to receive a passcode via text message instead. * **Check for Scheduled Maintenance:** OSU IT services occasionally undergo routine maintenance. Check the official OSU IT status page to see if the login gateway or the OneSource portal is temporarily offline. ## How to Get Additional Support
If you have forgotten your password, you can use the self-service password reset tool available on the official OSU ONID account management page. You will need to answer your security questions or use a recovery email to complete this process. If you are locked out of your account, experiencing issues with your Duo device, or encountering system errors that prevent you from accessing OneSource, contact the OSU Service Desk. The Service Desk is the official IT support resource for the university. You can submit a help ticket online, visit their support portal, or call their help line for direct assistance. Always verify the current contact information on the official oregonstate.edu website.
