### Official City Credentials To log in, you must use your active City of Philadelphia network credentials. This is the same username (typically your official city email address ending in @phila.gov) and password that you use to log into your city-issued computer or email account. ### Multi-Factor Authentication (MFA) The City of Philadelphia utilizes Multi-Factor Authentication (MFA) to protect employee data. When logging in from outside the city's secure internal network, you will need access to your registered MFA device. This is usually a mobile phone with the Microsoft Authenticator app installed, or a phone number capable of receiving SMS text messages or voice verification codes. ### A Secure Connection and Browser Always access the OnePhilly portal using a secure, private internet connection. Avoid using public Wi-Fi networks, such as those in coffee shops or libraries, to prevent unauthorized interception of your data. For the best user experience, use a modern, updated web browser such as Google Chrome, Microsoft Edge, or Apple Safari. ## Step-by-Step Instructions to Access OnePhilly

Follow these steps to log into the Employee Self Service portal securely: 1. **Navigate to the Employee Gateway:** Open your web browser and go to the official City of Philadelphia Employee Gateway (phila.gov/employee-gateway). Alternatively, you can navigate directly to the OnePhilly login URL provided by your department's HR representative. 2. **Select the OnePhilly Portal:** Click on the link labeled "OnePhilly" or "Employee Self Service (ESS)." 3. **Enter Your Username:** On the Microsoft login screen, enter your official city email address or network username, then click "Next." 4. **Enter Your Password:** Input your current network password. Remember that passwords are case-sensitive. 5. **Complete the MFA Challenge:** If prompted, approve the login request via your Microsoft Authenticator app or enter the verification code sent to your registered mobile device via text or phone call. 6. **Access the Dashboard:** Once authenticated, you will be redirected to the OnePhilly home page. From here, you can navigate to different modules such as "Me" (for personal info and pay), "My Team" (for managers), or "Time and Absences." ## Key Features of the OnePhilly Portal Once you successfully log in, you will have access to a variety of self-service tools designed to streamline your administrative tasks:

* **Payroll and Taxes:** View and print current and historical pay stubs, view your W-2 forms, and update your direct deposit accounts or federal tax withholdings (W-4). * **Time and Attendance:** Clock in and out (if required by your department), view your timesheets, check your accrued leave balances, and submit requests for paid time off (PTO) or sick leave. * **Benefits Enrollment:** Review your current health, dental, vision, and life insurance plans, make changes during the annual Open Enrollment period, or update your beneficiaries. * **Personal Information:** Keep your home address, personal phone number, emergency contacts, and preferred name up to date to ensure you receive important city communications. ## Troubleshooting Login Issues If you experience difficulties accessing the OnePhilly portal, try these common troubleshooting steps before contacting support. ### Double-Check Your Credentials Ensure that your caps lock key is turned off and that you have not accidentally added spaces to your username or password. If you recently changed your city network password, the OnePhilly portal will automatically update to require the new password.

### Clear Your Browser Cache Outdated temporary files and cookies stored in your browser can cause login pages to loop or display error messages. Clear your browser’s cache and cookies, close the browser completely, reopen it, and try logging in again. Alternatively, you can try accessing the portal using an incognito or private browsing window. ### Reset Your Password If you have forgotten your password or your account has been locked due to multiple failed login attempts, use the City of Philadelphia Self-Service Password Reset (SSPR) tool. Click the "Forgot my password" link on the login page and follow the prompts to verify your identity using your registered MFA methods. ### Verify the URL To protect yourself from phishing scams, always verify that the URL in your browser's address bar ends in a secure city domain, such as `.phila.gov` or the official Oracle Cloud domain assigned to the City of Philadelphia. Never enter your credentials on any third-party websites. ## Where to Get Help

If you have followed the troubleshooting steps and still cannot access your account, support is available: * **IT Help Desk:** For technical issues, password resets, and multi-factor authentication troubleshooting, contact the City of Philadelphia IT Help Desk at 215-686-HELP (4357) or submit a ticket through the internal IT portal. * **Human Resources Liaison:** For questions regarding incorrect payroll details, missing leave balances, or benefits enrollment discrepancies within the portal, contact your department's designated HR representative or payroll clerk.