### Online and Email Options Visit the official City of Kennesaw website and locate the public records or City Clerk section. Many municipalities provide a downloadable request form or a dedicated email address for open records. Complete the form with your contact information, a clear description of the records sought, and any preferred format (paper copies or electronic files). Attach supporting details if available. Keep a copy of the sent message and note the date for your records. ### In-Person or Mail Submission You may deliver a written request in person during regular business hours at City Hall or mail it to the City Clerk’s Office. Bring photo identification if you plan to pick up materials later. For mailed requests, use certified mail or another trackable method so you have proof of delivery. Include a self-addressed stamped envelope if you want paper copies returned by mail. ## What to Include in Every Request A complete request should contain: - Your full name and preferred contact method (email, phone, or mailing address) - A specific description of the records - The date range or other limiting criteria - Whether you want to inspect the records on-site or receive copies - Any request for a fee waiver or estimate if cost is a concern Avoid overly broad language. The more focused the request, the faster the response.
## Processing Times, Fees, and Response Expectations Under Georgia law, the city must respond within three business days of receiving a request. The response may grant access, provide an estimate of time and cost, or explain any legal basis for denial or redaction. Reasonable fees may apply for search time, copying, or electronic production; the city is required to provide an estimate before substantial work begins if costs will be significant. Payment is typically due before materials are released. Keep all correspondence so you can track deadlines and follow up if needed. ## Reviewing and Obtaining the Records Once the Records Division notifies you that materials are ready, you may inspect them in person during scheduled hours or receive digital or paper copies. Examine every page carefully for completeness and legibility. If redactions appear, the city should cite the specific exemption. Request clarification in writing if any portion seems incomplete or if you believe an exemption was applied incorrectly. Electronic files are often delivered via secure download link or email attachment; paper copies can be picked up or mailed. ## Steps to Take When Records Are Unavailable or Denied If the division reports that no responsive records exist, double-check your description for possible alternate spellings, date ranges, or department names and submit a refined request. When a denial or heavy redaction occurs, the response must state the legal reason. You may appeal administratively or seek review through the courts under the Open Records Act. In some cases, related records held by Cobb County or a state agency may fill the gap; the city can often direct you to the correct custodian. ## Best Practices for Efficient Access Submit requests during regular business hours and allow the full three-day response window before following up. Maintain polite, professional communication. Keep a simple log of submission dates, reference numbers, and contacts. For frequently needed materials such as meeting agendas or ordinances, check whether the city already posts them on its website—many routine documents are available without a formal request. Finally, verify that any information you receive comes directly from the official city source rather than secondary websites or third-party summaries.
By preparing a clear written request, using the City Clerk’s established channels, and understanding timelines and fees, you can efficiently obtain public records from the Kennesaw Records Division. These steps align with Georgia’s open government requirements and help ensure you receive accurate, usable information for research, legal, or personal purposes.
