### Step 2: Enter the Company Access Code Once the app is installed, open it on your device. The application will prompt you to enter a unique company access code. This code connects the app to the Penn Entertainment system. If you do not know the company access code, you must obtain it directly from your HR representative or the internal employee portal, as this code is not publicly listed for security reasons. ### Step 3: Enter Your Credentials After entering the company code, the app will redirect you to the PNGaming login screen. Enter your employee username and password, then tap the sign-in button to access your account. ## Accessing PNGaming Ultipro via a Mobile Browser If you prefer not to download the mobile application, you can access the portal using a standard web browser on your mobile device.
### Step 1: Open Your Browser Launch a secure mobile web browser, such as Safari, Chrome, or Firefox, on your mobile device. ### Step 2: Navigate to the Login Portal Enter the official PNGaming Ultipro login URL into the address bar. Because web addresses can occasionally change or redirect, ensure you are using the current link provided by your employer. If you do not have the direct link, log in to the company's internal network or check your onboarding materials for the correct web address. ### Step 3: Log In On the sign-in page, enter your username and password, then submit the form to access your employee dashboard. ## Information Needed Before You Begin
To ensure a smooth login process, gather the following information beforehand: * **Company Access Code:** Required only for the mobile app setup. * **Username:** Typically formatted according to company standards (often involving your employee ID or company email). * **Password:** Your current password. If this is your first time logging in, use the temporary password provided by HR during your onboarding process. ## Troubleshooting Mobile Login Issues If you encounter errors while trying to access your account on a mobile device, try the following troubleshooting steps: * **Verify the Company Code:** A common reason for app login failure is an incorrect company access code. Double-check the code with your HR department. * **Reset Your Password:** If you receive an invalid password error, look for a "Forgot Password" or "Reset Password" link on the login screen to reset your credentials. * **Clear Browser Cache:** If using a mobile browser, clear your browser history and cookies, or try accessing the page using a private or incognito browsing window. * **Check App Updates:** Ensure you have the latest version of the UKG Pro app installed from your app store. * **Contact HR Support:** Because employee portals contain sensitive personal and financial data, third-party support cannot assist with lockouts. You must contact the Penn Entertainment IT help desk or your local HR department for account resets and technical support.
