## Troubleshooting Common Remote Access Issues If you encounter an invalid username or password error, first confirm you are entering your city network credentials rather than a personal email address, and that your employment status is active. If your account is locked after multiple failed login attempts, contact the City of Philadelphia Employee IT Help Desk using the support contact information listed on the official city employee intranet; you will need to verify your employee ID to unlock your account. If you are unable to receive MFA codes, confirm your registered contact information is up to date in the city’s employee directory, or visit an on-site city IT support kiosk if you are able to access a city office in person. For the most current access guides and support resources, refer to the official City of Philadelphia employee resources page, which is updated regularly by the city’s HR and IT departments.
Informational article
How to Access OnePhilly ESS Remotely for Philadelphia City Employees
Philadelphia city employees can access the OnePhilly Employee Self-Service (ESS) portal remotely from any internet-connected device using their city-issued network credentials, with no in-person visit to a city office required for standard account access. The portal lets employees manage payroll, benefits, leave, and other routine employment-related tasks without needing to contact HR for basic requests. ## Eligibility and Required Credentials for Remote Access All active Philadelphia city employees, including full-time, part-time, seasonal, and temporary staff with an active city network account, are eligible for remote OnePhilly ESS access. To log in, you will need your unique city-issued employee ID, network username (typically tied to your official city email address), and account password. Most accounts require multi-factor authentication (MFA) to be enabled via the city’s IT department before remote access is granted, to secure sensitive employee personal and payroll data. ## Step-by-Step Remote Access Process 1. Navigate only to the official City of Philadelphia employee self-service portal, hosted on the city’s secure government domain, to avoid phishing and unauthorized access risks. 2. Enter your city network username and password in the designated login fields on the portal’s landing page. 3. Complete the required MFA prompt, which will send a one-time verification code to your city-issued email or registered mobile device if MFA is enabled on your account. 4. Once authentication is complete, you will be directed to your personalized OnePhilly ESS dashboard, where all available self-service tools are accessible. ## Available Remote Self-Service Functions Through the remote portal, employees can view and download current and historical pay stubs, access annual tax documents such as W-2s, submit and track paid time off and leave requests, update personal contact and emergency information, review current benefits enrollment and make changes during designated open enrollment periods, access retirement account details, and submit standard expense reports for pre-approved city-related costs. All data is updated in real time, so changes made remotely are reflected in city HR and payroll systems immediately for accurate record-keeping.